Morgage Protection Insurance Jargon Buster

 

ACCIDENT & SICKNESS - Back to Day 1 start date
We will treat the first day of your 30 days as the day your doctor confirms you cannot work.

ACCIDENT & SICKNESS - when to claim
If you are no longer in receipt of your usual salary and in receipt of Statutory Sick Pay from your employer or short term incapacity benefit from the Job Centre Plus, you can make a mortgage protection insurance claim after just 30 or more consecutive days of not working through accident or sickness, the mortgage protection insurance claim will then be backdated to the first day of the claim. Note: We will treat the first day of your 30 days as the day your doctor confirms you cannot work.

APPLYING FOR MORTGAGE PROTECTION INSURANCE
You can only apply online. Please complete our single page self-calculating Application Form and the Direct Debit Instruction. An automated email response will acknowledge receipt. If your application is accepted you will receive a welcome pack including your Policy Schedule and Policy Terms and Conditions by post within approximately 5-8 days.

ASSOCIATED MORTGAGE COSTS
You are allowed to include an additional 25% above your 100% monthly mortgage repayment to cover associated mortgage cots which could include Buildings Insurance, Endowment repayments and the cover of your Payment Protection Insurance.

BACK TO DAY 1
This means that you can make a mortgage protection insurance claim after just 30 or more consecutive days of not working through accident, sickness or unemployment. The mortgage protection insurance claim will then be backdated to the first day of the claim.

For example, if your mortgage protection insurance claim starts on the 1st June and you return to work on the 30th June no benefit is payable. However, if this claim extends until the 1st July or later (30 or more consecutive days) then you will receive benefit dating back to the first day of your mortgage protection insurance claim (i.e. 1st June).

Back to day 1 cover should not be confused with the initial exclusion period. For the first 90 days immediately after the start date of the policy you will not be able to make a mortgage protection insurance claim for unemployment (this does not apply to accident or sickness). This exclusion period may be waived if you transfer from an existing payment protection product. (See "T" for Transferring In).

BACKACHE
You will not receive incapacity benefit for; Backache and related conditions, including back injuries, which are not supported by medical evidence.

BENEFIT LIMIT
The maximum monthly benefit payable under our policy is 100% of your monthly mortgage payment but you may additionally add on 25% extra to cover associated mortgage costs such as building insurance or endowment payment so your total could be 125% of your monthly mortgage repayment. The combined total must not exceed 75% of your net monthly income or £1,500 whichever is the lesser.

BENEFIT PERIOD (3, 6 or 12 months)
Depending on your choice of benefit period this is the maximum length of time we will pay you for any one period of your mortgage protection insurance claim or until you return to work which ever come first. You can make multiple mortgage protection insurance claims, subject to re-qualification, (see Multiple Claims) for the life of the policy or until you cancel it.

CALCULATE your net income
If your income varies (e.g. due to fluctuations in your overtime, commission and/or bonus payments) then you would calculate an "average" of your monthly net income i.e. your income after tax and National Insurance.

If you are self employed this will mean calculating your net monthly income from an average of your annual income as declared on your self-assessment return for the previous tax year and confirmed by the Inland Revenue.

CANCELLING THE MORTGAGE PROTECTION POLICY
You can cancel this insurance at any time by writing to the insurer. If this is done within the first 30 days of the start date or receipt of the policy terms and conditions (whichever is the later) then we will give you a full refund of any premiums paid - as long as you have not made a claim. If you cancel the policy no further premiums will be collected and no refund of premium will be made. There is no penalty for canceling your mortgage protection policy.

CHANGE OF MORTGAGE PROVIDER
Your cover is completely portable between providers but you must notify Bankers Insurance Company Limited with the name of your new provider as this could affect any future claim. Please also see "I" for increasing your benefit cover if your repayments change.

CHANGING THE BENEFIT COVER once the policy has started
If you wish to change your benefit cover to now include Unemployment cover your Policy and Direct Debit can be adjusted but you will be subject to the 90 day exclusion period from the date of the adjustment. If you wish to change from ASU to Unemployment Only, or from Unemployment Only to ASU and you are still within the Exclusion Period you will have to complete the remaining time with the new adjustments. (See E for Exclusion in our FAQs).

CHANGING THE BENEFIT PERIOD once the policy has started
If you wish to change your benefit period your existing Policy and Direct Debit can be adjusted. If you are still within the Exclusion Period you will have to complete the remaining time with the new adjustments. If you make a claim during the Exclusion Period the claim will be limited to the benefit period you had prior to the adjustment.

CHANGE IN PERSONAL CIRCUMSTANCES
If your circumstances change at any time during this policy term, please notify Bankers Insurance Co Ltd immediately in writing. If you do not do so your policy may be affected. The following are some examples of circumstances that you must tell us about:

• You are named on the policy and you choose to give up work; or
• You permanently retire, irrespective of the reason, from work; or
• You change the nature of your work, such as from employee to self employed.

CHRONIC CONDITION
This is a condition that occurs prior to the start date and continues indefinitely, or cannot be cured or eradicated or that recurs or requires treatment.

CLAIMING for Benefit
Unemployment: You cannot make a mortgage protection insurance claim for unemployment for the first 90 days from the start date of the policy. Following this once only initial period you can make a claim after just 30 or more consecutive days of redundancy and when in receipt of Jobseeker's Allowance. Please note If you choose to transfer an existing payment protection policy this exclusion period may be waived. Please see "T" for "Transferring In".

Accident/Sickness:
If you are no longer in receipt of your usual salary you can make a mortgage protection insurance claim after just 30 or more consecutive days of not working through accident or sickness, the mortgage protection insurance claim will then be backdated to the first day of the claim. Please note we will treat the first day of your incapacity as the day your doctor confirms you cannot work.

COMPARISON WEBSITES - why we are not included
The charges applied to other insurance providers to be included on many of these sites are very high and by definition do not always show the most competitive. We keep our insurance premiums at these very low levels by keeping our costs to the absolute minimum and taking a greatly reduced commission. Although we would like to be included we are not prepared to pass on these costs to our customers in increased premiums.

COMPENSATION
The FSA Compensation Scheme. If Bankers Insurance Co Ltd are unable to meet their liabilities you may be entitled to compensation from the FSA Compensation Scheme (FSCA) who can be contacted at 7th Floor, Lloyds Chamber, Portsoken Street, London E1 8BN

COMPLAINTS
Although we set ourselves high standards, if we do not meet your expectations and you are dissatisfied in some way we would like to know. If you follow the guidelines below, your complaint will be dealt with in the most efficient way possible (see Section 19 of the policy terms and conditions).

Step 1. Please contact or write to the Operations Director, Bankers Insurance Company Limited, 117-119 Whitby Road, Slough, Berkshire, SL1 3DR. Telephone: 0870 152 6000. Email: uk.complaints@assurant.com
Step 2. If you are still not satisfied with the way we have dealt with your complaint you can ask the Financial Ombudsman Service to review your case. You can contact them at the following address: South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Telephone: 0845 080 1800.

CONTRACT WORKER
To be eligible to apply for mortgage protection insurance you must meet the eligibility criteria as for employees but in order to apply for cover under the unemployment section you must meet the following criteria:
At the start date of the policy you must have been working for the same employer for at least 6 months and had your contract renewed at least once. We will then consider a claim only if your current contract is terminated prior to its expiry date. In addition, any monthly benefit will only be paid until that contract would have expired.
However, if at the start date of the policy you have been working for the same employer for at least two years and have an annual contract, which has been renewed at least once and has at least six months remaining, we will consider any claim as if you had been in permanent employment. Unemployment Exclusion: If your contract would have expired.

CONTINUOUS WORK- what it means
This means a period of work allowing up to two weeks of being out of work. If you require clarification of this for your own personal circumstances please contact AntInsurance on 020 8972 9557 to discuss

COOLING OFF PERIOD
You can cancel your mortgage protection insurance at any time by writing to the insurer. If this is done within the first 30 days of the start date or receipt of the policy terms and conditions (whichever is the later) then we will give you a full refund of any premiums paid - as long as you have not made a mortgage protection insurance claim.

DANGEROUS Occupations
There are no occupational restrictions such as motorcycle couriers or helicopter pilots.

DANGEROUS Sports
We do not exclude dangerous sports such as rugby, football or horse-riding, etc.

DIRECT DEBIT change date/leave account
The schedule in the welcome pack will confirm your Direct Debit collection date and this will be no earlier than 10 days following receipt of the welcome pack. The date can be changed by contacting Bankers Insurance Company Limited. Their contact number is also contained in the welcome pack.

DURATION of the policy
The policy will remain in force until you cancel it or your mortgage agreement ends. Please see Section 13 of the Terms and Conditions "When cover ends".

EMPLOYER change
Your cover is completely portable between jobs, however if you need to make a claim for unemployment you must have been in continuous work for 6 months prior to the claim. We will not count any break in your employment that is 2 weeks or less. Please feel free to contact us to discuss your individual circumstances.
Remember that any change in your circumstances should be notified to Bankers Insurance Company Limited - there may be an affect on any future claim.

EXCLUSION PERIOD
This is the period immediately after the start date during which you will not be able to make a claim for Unemployment. This relates only to unemployment (not to accident and sickness) and applies only once during the first 90 days of the policy. If made redundant, or you are told you will be made redundant within that time you cannot claim If you choose to "transfer in" from an existing payment protection policy you may be eligible for a waiver of this exclusion period at our discretion. See FAQ's "T" for Transfer in.

EXCLUSIONS
See Unemployment Benefit Exclusions Section 11 & 12 of the Policy Terms & Conditions See Incapacity Exclusions Section 7 of the Policy Terms & Conditions.

EXISTING PAYMENT PROTECTION POLICY
If you already have an existing Mortgage Protection Policy you may "transfer in" those payments to be covered under our Mortgage Protection Policy. This simply means that you will be cancelling your existing payment protection policy in order to take out a payment protection policy with Ant Insurance. If the unemployment option is part of your original benefit cover and you wish to have the unemployment option with Antinsurance, you could waive the 90 day exclusion that is applicable. However in order to be eligible for that waiver you must ensure the following:

• You had your previous policy for at least 6 months
• Your premiums were fully paid
• No claims were made against that policy within the last two years

See "T" for Transferring in for further information

FINANCIAL SERVICES AUTHORITY
FIUK.com Ltd., trading as AntInsurance, are authorised and regulated by the Financial Services Authority. Our FSA number is 313773 and our registered address is Century House, Station Way, Cheam, Surrey SM3 8SW.

FIREMAN - Eligibility for Accident & Sickness
Some Public Sector workers, such as Firemen, have an employment package that will pay (in the event of accident or sickness) 6 months full salary followed by a period of half salary. Please see the specialist policy designed for Public Sector Workers linked from the Home Page.

FIXED TERM CONTRACT - if applicable
To be eligible to apply for mortgage protection insurance you must meet the eligibility criteria as for employees but in order to apply for mortgage protection insurance cover under the unemployment section you must meet the following criteria:
At the start date of the policy you must have been working for the same employer for at least 6 months and had your contract renewed at least once. We will then consider a claim only if your current contract is terminated prior to its expiry date. In addition, any monthly benefit will only be paid until that contract would have expired.
However, if at the start date of the mortgage protection insurance policy you have been working for the same employer for at least two years and have an annual contract, which has been renewed at least once and has at least six months remaining, we will consider any claim as if you had been in permanent employment.

Unemployment Exclusion:
If your contract would have expired.

How does Mortgage Protection work? Being unable to work, and the loss of income that incurs, is likely to affect your mortgage repayments. Mortgage protection insurance is designed to allow you to continue your monthly mortgage repayments and thereby safeguard your home until you are able to return to work.

Under a mortgage protection policy, you pay regular premiums to an insurance company and subject to certain conditions they agree to pay you a monthly benefit if you are unable to work due to accident, sickness and unemployment. Mortgage Protection insurance polices may be offered as Combined Accident, Sickness, Unemployment Only or Accident & Sickness Only, and you may choose dependent on your own individual requirements.

INCREASING YOUR BENEFIT AMOUNT once the policy has started
If you wish to increase your monthly repayments due to a rate increase or a mortgage increase your existing policy and Direct Debit can be adjusted but, if relevant, the 90 day Unemployment Exclusion period would apply to the increased benefit only. However if you have moved into a higher age bracket since you took out the original policy a further Direct Debit would be required for the increased benefit only with the new monthly premium corresponding to your new age bracket. To know if you have changed age bands please contact us on 020 8972 9557.

INCAPACITY
A condition which stops you from doing your normal work or any other similar work. It must also stop you from doing any other work for which your experience, training and qualifications would allow you to do. If you are self employed then the condition must prevent you from carrying out any part of the running of your business. (See Statutory Sick Pay)

INCIDENT DATE
The date you become incapacitated or unemployed

INVOLUNTARY REDUNDANCY - how this affects your payments
You are not eligible to apply for unemployment benefit for any period for which you are in receipt of payment in lieu of notice and this includes any compensation payment made for loss of office, including, but not limited to any payments made as compensation under a compromise agreement or redundancy package.
For example, If you are in receipt of a redundancy package equivalent to 3 months salary you are not eligible to apply for unemployment benefit for 3 months.

IRELAND - Republic and Northern
If you are resident in Northern Ireland but work in the Republic of Ireland you would not be eligible to apply for accident, sickness or unemployment under this policy.

JOBSEEKERS ALLOWANCE - and its affect if you claim

Any impact on Job Seeker’s allowance depends on your individual circumstances. As a guide:

Job Seeker's Allowance (contribution based): This is available for 6 months provided the applicant has made NI contributions for the past two years and is actively seeking work. It is not means tested.

Job Seeker's Allowance (income based): This is means-tested - and affected by your financial position (E.g. any savings, partner’s salary).

Current JSA allowance: £57-45 (25 and over), £45-50 (18-24)

JOINT COVER FOR MORTGAGE PROTECTION INSURANCE POLICIES
We do not provide joint cover as premiums are calculated according to an individual's income, age and cover selection.
Each of you can cover your monthly mortgage repayments up to 75% of your individual net monthly income up to a maximum of £1,500

Our unique choice of 3, 6 or 12 months benefit periods and different cover options provide flexibility for each of you to choose the cover you need. For example one of you could select ASU with 12 months maximum benefit period, while the other could select Unemployment only with 3 months maximum benefit period.

• Each of you will need to complete an individual Application Form and Direct Debit
• Each of you are insured in your own right and assigned individual policies
• Premiums are paid separately by Direct Debit.

LIEU OF NOTICE payment
We will not consider you unemployed for any day you receive payment in lieu of notice.

MONTHLY BENEFIT PAYMENTS
In order to make a claim you must have been unemployed or sick for a period of 31 days or more, you cannot claim for a period less than 31 days. Thereafter you can claim for each day you are incapacitated or unemployed on the basis of 1/30th of one monthly benefit for each day.

EG: You have a benefit payment of £500. After 31 days you make a successful claim and the £500 is backdated to Day 1. After 42 days in total you return to work. You would therefore receive a further benefit payment for 11 days that would equate to £170.05 (£500 divided by 31 = £15.50p per day). Please Note: We will treat the first day of your 31 days as the day your doctor confirms you cannot work.

MONTHLY BENEFIT PERIOD (3, 6 or 12 months)
This is the length of time we will pay you for any one claim until you return to work. You can make multiple claims, subject to re-qualification, (see Multiple Claims) for the life of the policy up to retirement age or until you cancel it.

MORTGAGE transfer to another provider You may transfer to another mortgage provider without affecting your policy but you must notify Bankers Insurance Company Limited of the name of the new provider. If you wish to increase our monthly benefits please see "I" for Increasing.

MULTIPLE CLAIMS for unemployment
You must return to work continuously for at least six months before you can make another claim for unemployment benefit. The 30 day back to day one waiting period will apply to each individual claim. If you have periods of unemployment that are separated by six consecutive months or less we shall treat this as one continuous claim, ie continuing as if it was your previous claim, providing you have not received the maximum number of monthly benefits you selected.

MULTIPLE CLAIMS for accident or sickness
You must return to work for at least one month before you can claim incapacity for an unrelated condition or for at least six months before you can make another claim for incapacity for a related condition. The 30 day back to day one waiting period will apply to each individual claim.

Nursing Staff - Eligibility for Accident & Sickness

Some Public Sector workers, such as Nurses, have an employment package that will pay (in the event of accident or sickness) 6 months full salary followed by a period of half salary. Please see the specialist policy designed for Public Sector Workers linked from the Home Page.

OCCUPATIONS dangerous
There are no occupational restrictions such as motorcycle couriers or helicopter pilots

POLICY SCHEDULE
The document which details the cover we will provide you under these terms and conditions.

POLICE - Eligibility for Accident & Sickness
Some Public Sector workers, such as Police, have an employment package that will pay (in the event of accident or sickness) 6 months full salary followed by a period of half salary. Please see the specialist policy designed for Public Sector Workers linked from the Home Page.

PROBATIONARY PERIOD how it affects your benefit payments You will not receive unemployment benefit if your dismissal is due to the inability to pass a probationary period

PRE-EXISTING MEDICAL CONDITION
This is a physical or mental condition whether diagnosed or not, which you knew about or in our reasonable opinion should have known about, or for which you received treatment prior to the start date.
You are not covered for pre-existing medical conditions that may cause you to claim for accident & sickness benefits. We may still insure you but we will not pay benefits directly relating to any claim which we consider you were aware of before the start date.

However you may be entitled to benefit if for 2 years before you became unable to work, you have been free of the symptoms, have not consulted a doctor about the condition or received treatment for it.

PREMIUM
The amount you must pay every month for cover under this mortgage protection insurance policy as documented on your Policy Schedule.
If you are in receipt of monthly benefits under this policy, you must continue to pay the premium as it falls due in order to ensure continuous cover under this certificate.

PUBLIC SECTOR WORKERS
Public Service workers (and some other workers), can receive full pay for a period followed by half pay for a similar period while off sick. Please see the specialist policy designed for Public Sector Workers linked from the Home Page.

RETURN TO WORK BENEFIT: Section 8 Policy Terms and Conditions
If you are eligible for incapacity benefit, you may also be eligible for return to work benefit. If you have made a successful incapacity claim for at least one full monthly benefit under this policy and:

• You have not received the maximum benefit period selected for incapacity; and
• You have returned to part-time work with your usual employer immediately after your doctor confirms you are certified fit for work; and
• You are receiving less than your usual basic salary from your employer;

We will pay you the difference between your usual basic salary from your employer immediately before the incident date, and your new salary, up to your maximum monthly benefit, less any state benefits as appropriate, providing that any reduction in pay is as a direct result of working reduced hours, due to the condition resulting in your incapacity claim.

REDUNDANCY PACKAGE (Involuntary)
You are not eligible to apply for unemployment benefit for any period for which you are in receipt of payment in lieu of notice and this includes any compensation payment made for loss of office, including, but not limited to any payments made as compensation under a compromise agreement or redundancy package.
For example, If you are in receipt of a redundancy package equivalent to 3 months salary you are not eligible to apply for unemployment benefit for 3 months.

START of COVER
An automated email response will immediately acknowledge receipt of your online application. If your application is accepted you will receive by post within 10 working days a Policy Schedule with your Welcome Pack confirming your cover and the start date that will usually be the date Bankers Insurance Co Ltd receive the online application. If you do not receive your Welcome Pack within 10 working days please call AntInsurance on 020 8972 9557

SELF EMPLOYED definition of:
Helping with, managing or carrying on a business in the UK and are liable to pay tax under schedule D Case, I, II, IV or V or the Income and Corporations Taxes Act 1988; or

• Paying Class II National Insurance contributions; or
• A partner in a Partnership; or
• A person who exercises direct or indirect control over a company, or owns more than 10% of the issues share capital of the company
• Working for a company and in any way connected with a person who has control over that company (for example, you are one of his or her family)

SELF EMPLOYED - when eligible to claim for unemployment
As a self-employed person to qualify for unemployment benefits you must provide evidence that your final accounts have been submitted and your business has :

• Permanently stopped trading and/or is in the process of being wound up; or
• Has been put into the hands of a company dealing with insolvency; or
• Is a partnership which has been dissolved or is in the process of being dissolved.
• Benefit will not be paid if your business temporarily stops trading or is dormant.

SELF EMPLOYED - when eligible to claim for accident or sickness
Incapacity must stop you from helping, managing, receiving any money from or carrying out any part of the day-to-day running of a business. In addition you must be in receipt of Short Term Incapacity Benefit from the JobCentre Plus

SPORTS
We do not exclude dangerous sports such as rugby, football or horse-riding, etc.

START OF BENEFIT PAYMENTS if claim for redundancy
You cannot make a mortgage protection insurance claim for unemployment for the first 90 days from the commencement of the policy. Following this once only initial period you can make a claim after just 30 or more consecutive days of not working through unemployment. Please note that you must be in receipt of Jobseeker's Allowance.

START OF BENEFIT PAYMENTS if claim for accident or sickness If you are no longer in receipt of your usual salary you can make a mortgage protection insurance claim after just 30 or more consecutive days of not working through accident or sickness, the mortgage protection insurance claim will then be backdated to the first day of the claim.
Please note we will treat the first day of your incapacity as the day your doctor confirms you cannot work.

STATUTORY SICK PAY
You can claim benefit against this mortgage protection policy for accident or sickness once you are in receipt of Statutory Sick Pay from your employer or Short Term Incapacity Benefit from the Job Centre Plus.

Current government information states:

• SSP is paid for a maximum of 6 months

If after this time you are still incapacitated you may receive Short Term Incapacity Benefit from the Job Centre Plus, this payment is made to a maximum of 52 weeks

STATE HELP FOR MORTGAGES
Since October 1995 new mortgage borrowers receive no state help for the first 9 months of unemployment or disability and that help is only towards interest costs on the first £100,000 but not any debts consolidated into the mortgage. Existing borrowers receive nothing for the first two months.

STRESS
You will not receive incapacity benefit for;

Psychiatric illness or mental disorders including depression, bereavement, stress or stress-related conditions which are not diagnosed by a consultant who is a member of the Royal College of Psychiatrists and is recognised by that Royal College as being a consultant.

TAX
The benefits are tax free

TEMPORARY WORK SCHEME
If you are receiving unemployment benefit and want to start temporary work until you can find full time employment, you may do so under this scheme. We will not pay you for the period you are employed however the periods of unemployment between jobs will be paid (so long as you are registered with the JobCentre Plus) and added together collectively until you reach the maximum of your chosen benefit period therefore treating them as one continuous claim. To be eligible please be aware the following will apply:

• Each temporary job can last no longer than 6 months
• You must re-register with the JobCentre Plus within 15 days of the temporary work ending
• You must notify Bankers Insurance Co Ltd in writing before you begin each new temporary job and when you finished

Taking a Government funded course
So long as you are still registered with the JobCentre you may still claim benefit but you must still be in receipt of JobSeekers Allowance which is a prerequisite of claiming against our policy. It will be the responsibility of the applicant to confirm with their own JobCentre Plus that they would still be registered and receiving JobSeekers Allowance.

If you wish to "transfer in"

On the application form click Yes to the Question "Do you wish to transfer from an existing payment protection policy?". If a claim is made within the exclusion period we will make enquiries to confirm:

• You had your previous policy for at least 6 months
• Your premiums were fully paid
• No claims were made against that policy within the last two years

No enquiries will be made unless a claim is made within the first 90 days from the start date of our policy. If it is, then we will make enquiries of your previous provider to ensure that the 3 points above have been complied with and that you would therefore be eligible.

Please note that should you make a claim within the first 90 days you would receive payment only equivalent to the monthly benefit and cover of your previous policy.

How do I arrange the "transfer in"

When you complete our application form just tick the "yes" box to the question "do you wish to transfer in".

You are advised to wait until you receive your Policy Schedule from us, in about 7-10 days, before you cancel your existing payment protection policy. As some policies have cancellation clauses that may prove expensive. Please check with your provider before cancelling.

If you choose not to "transfer in" and keep your existing Payment Protection Policy
You may still take out our policy, even if you keep your existing policy, but you would not be eligible for a waiver of the initial 90 day exclusion period. In addition your benefit payment may be affected in the event of a claim if the combined benefit from both policies exceeds the monthly mortgage repayment as stated on your application.

UK
England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man

UNDERWRITERS of the policy
This policy is underwritten and administered by Bankers Insurance Company Limited (a member company of Assurant Solutions) who are authorised and regulated by the Financial Services Authority. This can be checked on the FSA's website at http://www.fsa.gov.uk/register or by phoning them on 0845 606 1234
In their products and services, clients and their customers access over 50 years of global knowledge and experience backed by the financial strength and security of their parent company. In the UK, Assurant Solutions companies are focused on niche risk management and provide customised solutions designed to help our clients manage their risk-based activities and maximise their revenue potential. We design, develop, underwrite and market niche insurance lines through strategic partnerships with banks, building societies, retailers, brokers, affinity groups, car dealerships and utility companies, both in the UK and the Republic of Ireland.

UNEMPLOYMENT
To be out of work and registered as unemployed with your local Job Centre Plus office or the Department of Health and Social Security in Northern Ireland.

WAITING PERIOD
This is the period immediately after the Incident date (the date your doctor confirms you as incapacitated, or the day you become unemployed) that you have to wait until any payment is made. As we operate a Back to Day 1 policy this "waiting period" would be 31 days. If you are unable to work at the end of this period, and your claim is agreed, you will be eligible to claim for monthly benefits that would be backdated to the first day of the incident.

WELCOME PACK
Within the Welcome Pack, that should arrive within 5/8 days following application you will receive:

• Confirmation of the Direct Debit and date of first payment (see Direct Debit)
• Policy Schedule
• Key Facts Policy Summary
• Policy Terms and Conditions

WORKING OUTSIDE THE UK
If you are working outside the UK, you will not receive any monthly benefit for unemployment, incapacity or Return to Work (see Return to work) unless you are:

• Working for the British Armed Forces or as a civil servant in a British Embassy or consulate; or
• Working for an employer that is a UK registered company who assigns you to work in the European Union on the same terms and conditions; or
• Working on a specific project for less than 30 days outside the UK and were actually outside the UK for less than 30 days.